Impacts of Digital Payment on the Value of Personal Services


Institutional Affiliation


Impacts of Digital Payment on the Value of Personal Services


Technology has introduced numerous changes to profit-making institutions that have transformed different operational activities such as data management. It is important to state that most economies – currently – are founded on technology which is implemented in different ways. For instance, the effectiveness of Management Information Systems (MIS) has promoted decision-making at all managerial levels (Lowry, Dinev and Willison 2017, p. 548). Moreover, Cloud Computing has promoted storage of information which has, in turn, resulted in efficient decision making. Most importantly, digital payment has contributed to the change of value perception for personal services like haircuts, restaurants, and parking services among others.

Professional Privacy

Firstly, digital payment has enhanced the value of personal services as it establishes professional privacy in official and formal matters. It is prudent to acknowledge that digital payments capture personal details of all clients who make payments through digitized systems. This is a legal requirement which enhances authenticity and validity of payment, just like in manual receipts (Ghosh, et al. 2017, p85). Nevertheless, the value of personal services is enhanced as professional privacy of client’s details is adequately protected under the Privacy Policy of a different organization. Logically, a service would become more trustworthy to a client if the latter is satisfied with the security or protection of their details.

Enhanced Communication

Enhanced communication systems as well as digital payment systems have improved the quality of service delivery. Further, these developments have enhanced security systems, for instance, Western Union ensures that the address of both the sender and the recipient of cash is verified before executing an international cash transfer (Liébana-Cabanillas, et al. 2018, p33). Enhanced communication relies on the principle that all users are verifiable and they can easily be located before a financial transaction is executed. These details are important to ensure effective communication for better customization of online services (Pantano, et al. 2017, p93).


The value of personal services would be measured with reference to the adequate protection of personal details in digital platforms. Insecure digital systems threaten clients as personal details could be used for cybercrime activities such as online money laundering activities. This is to acknowledge that professional privacy among users of a digital payment platform (Taylor 2016, p162). Most importantly, the value of personal services is promoted by enhanced communication channels that establish an effective Customer-Organization which is vital during the implementation of marketing or advertisement initiatives.


Ghosh, S., Majumder, A., Goswami, J., Kumar, A., Mohanty, S.P. and Bhattacharyya, B.K., 2017. Swing-pay: One card meets all user payment and identity needs: A digital card module using NFC and biometric authentication for peer-to-peer payment. IEEE Consumer Electronics Magazine, 6(1), pp.82-93.

Liébana-Cabanillas, F., Muñoz-Leiva, F. and Sánchez-Fernández, J., 2018. A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. Service Business, 12(1), pp.25-64.

Lowry, P.B., Dinev, T. and Willison, R., 2017. Why security and privacy research lies at the centre of the information systems (IS) artefact: Proposing a bold research agenda. European Journal of Information Systems, 26(6), pp.546-563.

Pantano, E., Priporas, C.V., Sorace, S. and Iazzolino, G., 2017. Does innovation-orientation lead to retail industry growth? Empirical evidence from patent analysis. Journal of Retailing and Consumer Services, 34, pp.88-94.

Taylor, E., 2016. Mobile payment technologies in retail: a review of potential benefits and risks. International Journal of Retail & Distribution Management, 44(2), pp.159-177.